Terms of service

The service

Komply is a continuous-compliance monitoring service provided by Auto Alpha Advisory (Pty) Ltd (registration number 2025/213512/07), trading as Komply (“we”, “us”). We scan the primary website domain you nominate on a schedule and, on the plans that include it, any domain you nominate on demand; hold the SARS, B-BBEE, FSCA and tender-readiness records you enter or import; calculate indicative scores and findings from them; draft documents for your review; and report through a dashboard, share links, PDFs and a monthly email digest. What each plan includes is listed on getkomply.co.za/#pricing.

Your account

You're responsible for the actions taken in your workspace, including those of additional members you invite. Keep your sign-in email secure — the magic-link model means anyone with access to your inbox can sign in as you.

Subscription & billing

Plans bill monthly, or yearly on annual prepay, via PayFast in South African Rand at the price listed on getkomply.co.za/#pricing. Auto Alpha Advisory (Pty) Ltd is not registered for VAT, so no VAT is added to that price. You can switch tiers on the billing page and cancel at any time in PayFast; the cancellation reaches us by PayFast's notification within minutes. When you cancel, your access continues to the end of the current paid period.

Free pilot. During our launch pilot, participating workspaces get full access to all modules at no charge, with billing switched off — no card is required and nothing is collected via PayFast. We'll give you clear notice before the pilot ends and before any paid plan begins; you can cancel at any point up to then without owing anything. The billing terms above apply once you move onto a paid plan.

Refunds

We don't offer pro-rated refunds for partial months, except when you cancel because of a change to these terms (see Changes to these terms). If a subscription was charged in error or the service was materially unavailable, email hello@getkomply.co.za and we'll make it right.

Acceptable use

Only nominate domains you own or have permission to monitor. Don't attempt to reverse engineer, resell, or use Komply to scan domains on behalf of unrelated third parties without our written agreement.

What Komply's outputs are, and who may rely on them

Komply's scores, findings, drafts, reports, share links and PDFs (“outputs”) support your decisions. They are not legal, tax, accounting or investment advice, not an audit or an assurance engagement, and not a verification by an accredited agency (a B-BBEE level, for example, is verified by a SANAS-accredited verification agency). We don't promise any particular compliance result, score or level.

Outputs depend on the information you give us and on public sources as they stood when we read them. Each is current only to the methodology or version date shown on it.

Check any output, yourself or with your own adviser, before you file, submit or publish anything, or take a decision, on the strength of it. Your filings, submissions, publications and decisions remain your responsibility.

Outputs are prepared for your workspace alone. No other person may rely on them, and Auto Alpha Advisory (Pty) Ltd and its directors, employees and contractors owe no duty of care to any other person in connection with them. When you share an output, including through a share link or a PDF, you share it for information only, and you must not tell the recipient that they may rely on it.

Some outputs are produced with the help of AI models. Where we say a person reviews an output before release, that review is part of how we make it; it does not move your responsibility to check the output to us.

Limits on our liability

Losses we do not cover. Auto Alpha Advisory (Pty) Ltd and its directors, employees and contractors are not liable to you for:

1. indirect or consequential loss;
2. loss of profit, revenue, business, goodwill or anticipated savings;
3. any fine, penalty, interest, administrative sanction or levy imposed on you by the South African Revenue Service, the Information Regulator, the Financial Sector Conduct Authority, the B-BBEE Commission or any other regulator or authority, or any amount you pay to settle one, including where you attribute it to an output;
4. loss to the extent it arises from your not checking an output as the section above asks.

The cap. Our total liability to you for all claims arising out of or in connection with these terms or Komply, together, whether the claim is in contract, in delict (including negligence), under statute or otherwise, is limited to the greater of (a) the fees paid or payable by you for Komply in the 12 months before the event giving rise to the first claim, and (b) R50,000. That is one amount shared by Auto Alpha Advisory (Pty) Ltd and its directors, employees and contractors, not one amount each.

What these terms do not limit. Nothing in these terms excludes or limits:

1. liability for fraud or dishonesty;
2. liability for wilful misconduct;
3. where the Consumer Protection Act 68 of 2008 applies to your agreement with us, liability for loss attributable to our gross negligence or that of anyone acting for or controlled by us;
4. otherwise, liability for gross negligence to the extent the law does not allow it to be limited;
5. any right you have under the Consumer Protection Act or the Electronic Communications and Transactions Act 25 of 2002 that cannot be waived, or any other liability the law does not allow us to limit.

Saving. If any part of this section cannot be enforced against you, that part applies to the fullest extent the law allows, and the rest of these terms continues to apply.

Claims lie against the company. You agree to bring any claim arising out of or in connection with Komply against Auto Alpha Advisory (Pty) Ltd only, and not against any of its directors, employees or contractors personally, except in the case of their fraud. The exclusions, the cap and the saving above are for the benefit of those directors, employees and contractors as well as the company, and each of them may rely on them.

Your indemnity

You indemnify Auto Alpha Advisory (Pty) Ltd and its directors, employees and contractors against any claim by a third party, and the loss, damages and reasonable legal costs that follow from it, to the extent it arises from:

1. a domain you nominated that you did not own or control, or were not authorised to nominate;
2. information, data or material you gave us, including personal information you had no lawful basis to share (for example workforce or key-individual records) and material that infringes another person's rights;
3. instructions you gave us about how to process personal information on your behalf;
4. your filing, submission, publication or other use of an output, including anything you publish about another business.

This indemnity does not apply to the extent the loss was caused by our fraud, wilful misconduct, gross negligence or breach of these terms. We will tell you promptly of any claim it covers and will not settle that claim without your consent, which you will not unreasonably withhold.

Personal information you give us

Where you put personal information into your workspace, we process it as your operator on the terms of our Data Processing Agreement, which forms part of these terms. How we handle your own account data is set out in our Privacy policy.

Governing law

These terms are governed by the laws of South Africa. Disputes that can't be resolved by email go to the courts of the Western Cape.

Changes to these terms

We may change these terms by emailing you, and posting the new version here, at least 30 days before the change takes effect. If you do not accept a change, you may cancel before it takes effect, without charge, and we will refund any fee you have paid for the period after you cancel. A change needed to comply with the law or to fix a security problem may take effect sooner, and you may still cancel on the same terms. If a change affects the sections on outputs, limits or your indemnity, we will ask you to accept the new version before you next use Komply.

Entire agreement

These terms, with the Data Processing Agreement and the Privacy policy, are the whole agreement between you and us about Komply. This does not limit liability for a fraudulent misrepresentation, and it is not an acknowledgement that no representations were made to you before you agreed.

Who we are

Auto Alpha Advisory (Pty) Ltd, a private company registered in South Africa with the Companies and Intellectual Property Commission under registration number 2025/213512/07, trading as Komply.

Director

Matthew Owen

Address, including for service of legal documents

96 New Church Street, Gardens, Cape Town, 8001

Telephone

084 584 1849

Email

hello@getkomply.co.za